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- Difficult customers
Тест:
Difficult customers
03.04.2024
Вміст тесту:
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1
1 з 10 балів
Choose the word that is closest in meaning to the underlined part.
1. Mr. Shepherd is unhappy with the restaurant's food and will not eat there again.
2
1 з 10 балів
Choose the word that is closest in meaning to the underlined part.
2. Did you read the message Mr. Smith sent to all the new employees?
3
1 з 10 балів
Choose the word that is closest in meaning to the underlined part.
3. The man became angry and couldn't control himself when the gate attendant informed him of the fight delay.
4
1 з 10 балів
Choose the word that is closest in meaning to the underlined part.
4. The airport police took the man away because he caused a problem
5
1 з 10 балів
Choose the word that is closest in meaning to the underlined part.
5. Quentin waited in the line of people until it was his turn.
6
1 з 10 балів
It is not uncommon for a customer to lose his or her temper.
7
1 з 10 балів
You should yell at an angry customer or use abusive language!
8
1 з 10 балів
Smoking is prohibited on all flights for healin and safety reasons.
9
1 з 10 балів
Sometimes, a problem with a customer cannot be resolved no matter what you do.
10
1 з 10 балів
If a customer refuses to cooperate, shouldn't contact the airport police.
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