Test-work IV for Hotel and Tourist Industry Students ("High Season")

1. Have they confirmed that reservation?

1. Did you take his number?

1. Did all the hotels have pools?

1. You'd like a room overlooking the garden, …

1. No one here speaks Japanese, …

1. One moment, please. I'll, … you through.

1.  I'm sorry, I`m afraid the line's busy. Will you … on?

1. I'm sorry, could you repeat that? It's a … line.

1. We have our guests' addresses on the computer, so it's easy to … them and send them a publicity letter.

1. You can work on different things at the same time – for example, you can work on two letters and use the calculator, and they all appear in different … .

1. The new program makes it much easier to … the information that you need to find.

1. A set of computers connected in order to send and share information is … .

1. The front glass surface of a computer monitor where you can observe the information is … .

1. It records all arrivals as they occur and gives details of all current and past guests.

1. It shows all rooms by room number and floor, and gives the current and projected status of all rooms on a particular day.

LODGISTIX presents LANmark Property Management System for Reservations & Front Office

The LANmark Reservation System provides total flexibility in tailoring the system to meet each individual client's needs.

There is greater potential to increase revenues by use of up-to-the-minute statistics from market segments, sources of business, nationality codes, corporate client details, guest history records, and property totals.

The Reservation System utilizes help keys and windowing features throughout, enabling the reservationist easily to identify and act on information displayed. The use of colours is an important feature further aiding the operator. All informational and screen formats have been designed for fast accurate, and complete reservations processing.

On reservation entry, a search of matching Guest History names can be made quickly and easily, greatly reducing the booking time for future reservations. The Guest History record contains important statistical reservation and revenue data clearly showing the last time the guest stayed, the total number of stays to date, and total spent. Unlimited guest folios can also be stored including full transaction details.

The Reservation System allows for the creation of word processing merge files for all or selected Guest History masters, and is an important marketing tool. Both the sales and marketing departments can access this information through management and password controls.

The Lodgistix LANmark Front Office System has been designed to improve guest services and maximize profits.

There is provision for quick individual and group reservation check-in and check-out to minimize guest waiting-time. Registration cards can be printed prior to arrival in a batch print run or on arrival upon request. At registration, the receptionist can auto-assign a room number or display the room rack to select a room number that meets the guest's requirements. Room selection can be by room descriptions, complex room type, or rate code to give maximum flexibility in allocating the required rooms.

1. You can change the system to suit your particular hotel     

2. Employees will find the system too difficult to use.      

3. The usage of detailed statistical analysis of the guests can increase profits.     

4. If you select Guest History you won`t be able to find out if a guest has stayed before or use this information.      

5. Hotel marketing department will be able to use the information in the Reservation System.     

6. This System excepts a better service of the guests, so the Hotel will get less profit.      

7. The staff will be able to process guests quickly when they arrive (and when they leave) by allocating suitable rooms immediately.     

Find the meaning for each word: