Solutions pre-intermediate unit 5

I’m going to / I’ll play tennis tonight. I booked a court yesterday.

I’m not going to / I won’t be late tomorrow – I promise!

Oh no, look at all this homework – it’s going to / it’ll take ages to do!

Write first conditional sentences using the phrases below

If I don’t do well in the interview tomorrow, (apply for another job)

If you study hard at university, (get a degree)

If you don’t do your homework, (get in trouble with the teacher)

Write the professions below with the definitions

This person looks after people’s teeth.

Write the professions below with the definitions

This person gives advice about the law and writes legal documents.

Write the professions below with the definitions

If you lose your key, this person will help you get into your house.

Sally is talking about the type of job that she would like. Complete the missing words and then decide which job you think is best for her. The first letter of each word has been given.

I don’t like working on my own and would prefer to be part of a t _ (4)      .

I don’t really like working i ____(6)        and would prefer to be outside as much as possible.

I don’t mind working l _(4)      hours

Sitting down at a desk isn’t really what I want to do – I’d prefer to be on my f _ (4)      all day.

I don’t like doing the same thing all the time so I don’t want a r ___(10)            job

I don’t want to do a job just for the money and I really like helping people, so I want a r____(9)           job

I don’t mind being in s_____(9)           situations when someone is in danger and you have to think quickly.

Decide which job you think is best for Sally

Listen to an interview about how to get a job. Are the sentences true (T) or false (T)?

Sue says that most people want to do a job with a high salary.

Listen to an interview about how to get a job. Are the sentences true (T) or false (T)?

Her advice is to write your job application after doing research on the company

Listen to an interview about how to get a job. Are the sentences true (T) or false (T)?

She believes that all employers are only interested in your qualifications.

Listen to an interview about how to get a job. Are the sentences true (T) or false (T)?

She says that you should prepare answers to interview questions in advance

Listen to an interview about how to get a job. Are the sentences true (T) or false (T)?

Her advice is to be honest in the interview

Mystery shopper

A Rita Adams (not her real name) has an interesting job, but she’s not allowed to tell anyone about it in real life: ‘I’m a Mystery Shopper. That means that if I go shopping or go to a restaurant for a meal, people think that I’m a normal customer, but actually I’m there to check that everything’s OK.’

B Rita is paid by the company that owns the restaurant or shop. ‘Large companies want to know what’s happening in their business, but it’s difficult for them to find out what the service is like or if the tables are clean, because if a manager visits, everyone will make a special effort.’ Most companies want to know what things are like for a normal customer – that’s why Rita’s job is so important. ‘If I go to a restaurant, I’ll check the time it takes for the food to arrive and if the table is clean. I also make sure the waiters say what they’re supposed to say.’

C Although Rita looks for things that are wrong with a place, she likes it when staff are doing a good job. ‘I can usually find problems, but I really like it when I get good service. Sometimes a member of staff is very good at their job and they do everything they can for me as the customer. In my job, we call that “going the extra mile”.’

D ‘For every job I do, I have to write a report. I have to describe members of staff or write down their names if they are wearing a badge. The company can then use my report to sort out problems and also to give rewards to staff that are doing a good job.’

E Rita enjoys the job, but it isn’t as easy as people think: ‘I get lots of free meals, but I never really relax when I’m working. I don’t do the reports until later, but I have to make notes or I’ll forget things.’ And there’s one thing that she needs to be particularly careful about: ‘If staff find out I’m a mystery shopper, I’ll lose my job. So I have to look like a normal customer. I’m quite good at that now, but I’m always slightly anxious that one day someone will guess what I do!’

In which paragraph does the mystery shopper tell us …

how a mystery shopper describes good service?

Mystery shopper

A Rita Adams (not her real name) has an interesting job, but she’s not allowed to tell anyone about it in real life: ‘I’m a Mystery Shopper. That means that if I go shopping or go to a restaurant for a meal, people think that I’m a normal customer, but actually I’m there to check that everything’s OK.’

B Rita is paid by the company that owns the restaurant or shop. ‘Large companies want to know what’s happening in their business, but it’s difficult for them to find out what the service is like or if the tables are clean, because if a manager visits, everyone will make a special effort.’ Most companies want to know what things are like for a normal customer – that’s why Rita’s job is so important. ‘If I go to a restaurant, I’ll check the time it takes for the food to arrive and if the table is clean. I also make sure the waiters say what they’re supposed to say.’

C Although Rita looks for things that are wrong with a place, she likes it when staff are doing a good job. ‘I can usually find problems, but I really like it when I get good service. Sometimes a member of staff is very good at their job and they do everything they can for me as the customer. In my job, we call that “going the extra mile”.’

D ‘For every job I do, I have to write a report. I have to describe members of staff or write down their names if they are wearing a badge. The company can then use my report to sort out problems and also to give rewards to staff that are doing a good job.’

E Rita enjoys the job, but it isn’t as easy as people think: ‘I get lots of free meals, but I never really relax when I’m working. I don’t do the reports until later, but I have to make notes or I’ll forget things.’ And there’s one thing that she needs to be particularly careful about: ‘If staff find out I’m a mystery shopper, I’ll lose my job. So I have to look like a normal customer. I’m quite good at that now, but I’m always slightly anxious that one day someone will guess what I do!’

In which paragraph does the mystery shopper tell us …

what her job title means?

Mystery shopper

A Rita Adams (not her real name) has an interesting job, but she’s not allowed to tell anyone about it in real life: ‘I’m a Mystery Shopper. That means that if I go shopping or go to a restaurant for a meal, people think that I’m a normal customer, but actually I’m there to check that everything’s OK.’

B Rita is paid by the company that owns the restaurant or shop. ‘Large companies want to know what’s happening in their business, but it’s difficult for them to find out what the service is like or if the tables are clean, because if a manager visits, everyone will make a special effort.’ Most companies want to know what things are like for a normal customer – that’s why Rita’s job is so important. ‘If I go to a restaurant, I’ll check the time it takes for the food to arrive and if the table is clean. I also make sure the waiters say what they’re supposed to say.’

C Although Rita looks for things that are wrong with a place, she likes it when staff are doing a good job. ‘I can usually find problems, but I really like it when I get good service. Sometimes a member of staff is very good at their job and they do everything they can for me as the customer. In my job, we call that “going the extra mile”.’

D ‘For every job I do, I have to write a report. I have to describe members of staff or write down their names if they are wearing a badge. The company can then use my report to sort out problems and also to give rewards to staff that are doing a good job.’

E Rita enjoys the job, but it isn’t as easy as people think: ‘I get lots of free meals, but I never really relax when I’m working. I don’t do the reports until later, but I have to make notes or I’ll forget things.’ And there’s one thing that she needs to be particularly careful about: ‘If staff find out I’m a mystery shopper, I’ll lose my job. So I have to look like a normal customer. I’m quite good at that now, but I’m always slightly anxious that one day someone will guess what I do!’

In which paragraph does the mystery shopper tell us …

what companies do with the information they receive from her?

Mystery shopper

A Rita Adams (not her real name) has an interesting job, but she’s not allowed to tell anyone about it in real life: ‘I’m a Mystery Shopper. That means that if I go shopping or go to a restaurant for a meal, people think that I’m a normal customer, but actually I’m there to check that everything’s OK.’

B Rita is paid by the company that owns the restaurant or shop. ‘Large companies want to know what’s happening in their business, but it’s difficult for them to find out what the service is like or if the tables are clean, because if a manager visits, everyone will make a special effort.’ Most companies want to know what things are like for a normal customer – that’s why Rita’s job is so important. ‘If I go to a restaurant, I’ll check the time it takes for the food to arrive and if the table is clean. I also make sure the waiters say what they’re supposed to say.’

C Although Rita looks for things that are wrong with a place, she likes it when staff are doing a good job. ‘I can usually find problems, but I really like it when I get good service. Sometimes a member of staff is very good at their job and they do everything they can for me as the customer. In my job, we call that “going the extra mile”.’

D ‘For every job I do, I have to write a report. I have to describe members of staff or write down their names if they are wearing a badge. The company can then use my report to sort out problems and also to give rewards to staff that are doing a good job.’

E Rita enjoys the job, but it isn’t as easy as people think: ‘I get lots of free meals, but I never really relax when I’m working. I don’t do the reports until later, but I have to make notes or I’ll forget things.’ And there’s one thing that she needs to be particularly careful about: ‘If staff find out I’m a mystery shopper, I’ll lose my job. So I have to look like a normal customer. I’m quite good at that now, but I’m always slightly anxious that one day someone will guess what I do!’

In which paragraph does the mystery shopper tell us …

why companies employ mystery shoppers?

Mystery shopper

A Rita Adams (not her real name) has an interesting job, but she’s not allowed to tell anyone about it in real life: ‘I’m a Mystery Shopper. That means that if I go shopping or go to a restaurant for a meal, people think that I’m a normal customer, but actually I’m there to check that everything’s OK.’

B Rita is paid by the company that owns the restaurant or shop. ‘Large companies want to know what’s happening in their business, but it’s difficult for them to find out what the service is like or if the tables are clean, because if a manager visits, everyone will make a special effort.’ Most companies want to know what things are like for a normal customer – that’s why Rita’s job is so important. ‘If I go to a restaurant, I’ll check the time it takes for the food to arrive and if the table is clean. I also make sure the waiters say what they’re supposed to say.’

C Although Rita looks for things that are wrong with a place, she likes it when staff are doing a good job. ‘I can usually find problems, but I really like it when I get good service. Sometimes a member of staff is very good at their job and they do everything they can for me as the customer. In my job, we call that “going the extra mile”.’

D ‘For every job I do, I have to write a report. I have to describe members of staff or write down their names if they are wearing a badge. The company can then use my report to sort out problems and also to give rewards to staff that are doing a good job.’

E Rita enjoys the job, but it isn’t as easy as people think: ‘I get lots of free meals, but I never really relax when I’m working. I don’t do the reports until later, but I have to make notes or I’ll forget things.’ And there’s one thing that she needs to be particularly careful about: ‘If staff find out I’m a mystery shopper, I’ll lose my job. So I have to look like a normal customer. I’m quite good at that now, but I’m always slightly anxious that one day someone will guess what I do!’

In which paragraph does the mystery shopper tell us …

why she must keep her job title secret?