Module Test 1. 2 Course Tourists

The next plane to Lisbon _____ due to mechanical problems. Please check on the departures board for further information.

Your holiday documents _____ to you via email in a moment.

They were very surprised when they _____ by customs and asked to open their cases.

The ferry from Manila _____ to arrive in the next five minutes.

Not only ___ our hotel room ___ incredibly clean but the staff were also very welcoming.

We loved Singapore for its cleanliness. We heard that most streets _____ daily.

There must be a mistake – our tickets _____ last Monday for today’s flight.

In the majority of airports, passengers’ passports _____ as they pass through customs control.

As a new hotel _____ beside ours it is rather noisy most of the day.

We make sure that each person ____ the appropriate training before they start working at the resort.

The pilot told us that we _____ a complimentary drink after our hot air balloon has landed.

The Petronas Towers in Kuala Lumpur City Centre ___ officially ___ in 1999.

Vocabulary: adjectives ending in -ing and -ed

Complete the sentences below. Choose the correct answer for each one.

1 After a season of entertaining guests on the cruise ship, I was             [exhausting, exhausted]

2 The positive feedback we received from our boss was very             [motivating, motivated].

3 When we saw the look on his face, we knew he was              [irritating, irritated] and tried to keep away from him.

4 Although we expected the presentation to be a bit          [boring, bored] we felt it was useful to attend.

5 Mr Johnson can be rather              [irritating, irritated] at times and often interrupts staff when they are dealing with other guests.

6 Staff were                [exasperating, exasperated] when the à la carte menu was changed for the third time in the same week.

7 Kelly looked really          [boring, bored] so I asked her if anyone needed any help with their work.

8 The sightseeing tour of the city was incredibly               [interesting, interested] and our guide was really good fun to be with.

9 The new manager’s behaviour is                [exasperating, exasperated]. He is never satisfied with anything and keeps changing his mind.

10 The most           [exciting, excited]part of working at the ski chalet was when we finished our shift and put on our skis.

11 I love working at reception because you get to meet lots of different people and can help them when they have problems. It’s a very             [rewarding, rewarded] job.

12 To work at this hotel, you must have a positive attitude towards your work and be highly              [motivating, motivated].

13 Rearranging the tables for the evening meal was quite              [exhausting, exhausted].

14 Today was a          [tiring, tired]day because we were short of staff and had 40 new arrivals.

15 He is always really               [interesting, interested] in meeting new people and makes all our guests feel very welcome.

Professional skills: Giving Presentations

Complete the gaps (1–13) in the advice below using the words in the box. Use each word once.

Useful advice to follow when giving presentations

Remember to:

• 0_____greet____ the audience in an appropriate manner, e.g. ‘Good morning, ladies and gentlemen,’ and           yourself.

• speak clearly and at a         speed. Try not to      or talk too slowly.

• make sure you      to the allotted time. It is always better to finish early and allow more time for questions than to overrun. When using slides,       about two minutes per slide.

• keep to your plan and don’t be tempted to         as you might     

• ask at the end of your presentation if anyone has any questions and have some ready in case the audience is slow to     any.

Remember not to:

• read directly from a script. Instead, prepare short         and rehearse your presentation before the day so you feel confident about giving it.

• stand in front of the screen and always       that everyone can see it.

• use lots of colours and       for your slides, or overcrowd them with words. Keep them clear and simple.

• use a small font because it makes it difficult for people to      your slides, particularly if they are sat at the back.

• forget to check your slides for spelling mistakes. Mistakes like this can        a bad impression.

vocabulary: personal qualities and prefixes

Complete the words in the sentences below. Choose the correct prefix or Ø, if no prefix is needed.

1 Carlos is pretty          [dis, im, un, Ø]reliable and rarely does what he says he’s going to do.

2 The staff at our hotel were incredibly         [in, un, dis, Ø]welcoming and really made us feel at home.

3 At first, he seemed      [in, um, un, Ø]friendly but then I realized that he was actually quite shy.

4 I’m not normally so     [in, im, un, Ø]patient but I have to admit I’m not good at waiting for delayed flights.

5 After deciding that the current booking system was     [in, im, dis, Ø]efficient, a meeting was called to discuss possible improvements.

6 His comments were totally       [dis, im, in, Ø]appropriate given the circumstances but he did apologize afterwards.

7 In some cultures it is      [im, dis, in, Ø]respectful to stare at people.

8 Employees have remained     [un, im, dis, Ø]loyal to the company because they feel like they are part of one big happy family.

9 When money went missing and no one owned up to taking it, we knew one of our colleagues was being     [un, im, dis, Ø]honest.

10 He was completely     [in, im, un, Ø]competent and couldn’t be relied on to do any part of his job effectively.

Complete the sentences below. Choose the correct answer for each one.

1 We should start             [to decide, deciding] what we’re going to pack for our holidays. We’re going in two days.

2 Oh no! I’ve forgotten          [to tell, telling] Mary to feed the cat while we’re away.

3 He put off           [to renew, renewing] his passport until the very last minute.

4 Thank you for stopping          [to help, helping]me with my luggage. That was very kind of you.

5 Would you mind               [to fill in, filling in] a feedback form before you leave?

6 You should consider          [to take, taking] scuba diving lessons while you are staying on the Bay Islands.

7 If you wish             [to upgrade, upgrading]to business class, please let us know when you check in.

8 Although he was asked politely, the man refused            [to change, changing] seats.

9 He stopped           [to dance, dancing] and came over to speak to us.

10 We hoped                 [to come across, coming across] the perfect holiday through browsing on the internet.

11 If you enjoy country music, I’d recommend           [to visit, visiting] the Broken Spoke when you go to Austin.

12 They promised                  [to drop us off, dropping us off] at the airport the following morning.